Contact us
Need help with a download, a payment or your account? Send us an email and we will get back to you.
Email support
The fastest way to reach us is by email. Write to support@yudownloader.com from the address you used to create your account, so we can find your requests and subscription right away. We answer in English, Portuguese and Spanish.
What to include
To solve your issue on the first reply, please send:
- The Yupoo album link (and whether the album is password-protected).
- What happened: an error message, a download that never finished, missing photos, etc.
- The email of your YuDownloader account.
- For billing questions, the date of the payment and the last four digits of the card, if you have them.
Common requests
- Downloading an album: the step-by-step is in the guide.
- Plans and pricing: see the plans page.
- Download failed or service unavailable: we monitor downloads automatically, but if something is not working for you, email us the album link and what you saw and we will look into it.
- Cancelling a subscription: log in and use the cancel option in your account, or email us and we will do it for you.
- Refunds: only by email, within 7 days of your first payment and if no download was completed in that period. See the terms of service.
- Deleting your account and data: email us from your account address and we will remove it, as described in the privacy policy.
Legal notices
YuDownloader is not affiliated with Yupoo. If you are a rights holder and believe content downloaded through our service infringes your rights, contact us at the same email with the album link and a description of the claim, and we will review it promptly.